Lung Cancer Teams Not Equipped for Video Consultations Says New Report

Only a small proportion of lung cancer patients are being offered video consultations says a new report published today1 (26th November 2020), supported by Lung Cancer Nursing UK, the British Thoracic Oncology Group, UK Lung Cancer Coalition and Roy Castle Lung Cancer Foundation.

The report, which examines both patient and health professional perspectives on the increased use of virtual consultations in response to COVID-19, says, despite the huge increase in virtual appointments during the first wave of the pandemic, video was used in only 5% of patient consultations – with 51% of health professionals surveyed not using video for patient consultations at all.

“The fact that video is so seldom used to deliver virtual consultations may surprise some people – but not those working within NHS hospitals,” says Professor Sanjay Popat, Consultant Thoracic Medical Oncologist, Royal Marsden NHS Foundation Trust, and Steering Committee Chair, the British Thoracic Oncology Group.

The report states nearly seven out of ten (69 per cent) patients are not given a choice between telephone or video – and more than three quarters (76 per cent) of healthcare professionals said they had not received any training or guidance for delivering virtual appointments. Almost two-thirds (65 per cent) of health professionals said lack of computer equipment to hold video consultations was a regular problem.

“This survey exposes some of the huge infrastructure changes that need to happen to make video consultations workable long-term in both secondary and tertiary lung cancer care settings,” adds Professor Popat.

While 75 per cent of healthcare professionals agreed that video consultations were more convenient for patients – the report reveals only 30 per cent said they were more convenient for them. Disadvantages include the inability to share visual material with their patients; greater difficulty in spotting a change in a patient’s condition; and the lack of a quiet, private, meeting spaces in hospital to deliver video consultations.  

As a result, the report highlights a series of key considerations to help improve the use of video (and telephone) consultations, and develop best practice tools – not only for lung cancer, but other cancer services and the wider NHS:

  • Further research is needed into the use of virtual consultations involving patients who do not have computer access, or feel confident in using them, to ensure health inequalities are not being exacerbated
  • Healthcare professionals should be provided with training to support both communication and technical aspects involved in the delivery of virtual consultations
  • Given the often, late stage, diagnosis and urgency that comes with it, there is a need for lung cancer-specific best practice guidelines which go beyond current general clinical guidance for the management of remote consultations.2,3
  • Resource will be needed if NHS Trusts are to invest in the technology needed to make virtual consultations an integral part of the patient pathway.

“When the COVID-19 pandemic hit, healthcare professionals across the NHS went to extraordinary lengths to keep patients as safe as possible,” says Martin Grange, Chair of the UK Lung Cancer Coalition. “In the right circumstances, and with the necessary infrastructure and support for health professionals, virtual consultations can offer patients quicker access to the expertise that is required in delivering some aspects of their care.”

Click here to download a copy of the report.


About the report:

The report is the culmination of two, separate, online surveys –  a patient questionnaire supported and  disseminated by the Roy Castle Lung Cancer Foundation (RCLCF) – and a healthcare professional survey, overseen and distributed by the British Thoracic Oncology Group (BTOG), Lung Cancer Nursing UK LCNUK and UK Lung Cancer Coalition (UKLCC). Both surveys, and the report, were funded by MSD. The four, survey partner organisations were supported by healthcare policy consultants Incisive Health and market research consultancy, Healthcare Research Worldwide (HRW).

The online surveys were carried out between 29 September to 19 October 2020 and over 200 individuals participated: 105 patient and carers and 80 health care professionals (the majority working in secondary and tertiary care).

Over a quarter (26%) of patients who participated in the survey were diagnosed just prior to lockdown and during the first three months of the pandemic. Learnings from the surveys are intended to help create practical tools and best practice guidance which can be used as a blueprint for virtual working not only within the lung cancer community but also by other medical specialities.

About lung cancer

Lung cancer is the UK’s biggest cancer killer with 35,300 deaths each year (97 people every day or one person every 15 minutes) which is more than deaths from bowel cancer, prostate cancer, and liver cancer, combined.4.5Half of all people diagnosed with lung cancer die within six months.Lung cancer accounts for more than a fifth of all UK cancer deaths (21%) and in never smokers is the 8th most common cause of cancer-related death in the UK.However, lung cancer can be cured if diagnosed early enough.

Roy Castle Lung Cancer Foundation

Roy Castle Lung Cancer Foundation is the only UK lung cancer charity dedicated to helping everyone affected by the disease – from diagnosis, through treatment, living with the disease and end of life care. Since it was established in 1990, it has funded millions of pounds of essential lung cancer research. Much of its focus is on raising awareness of lung cancer and challenging the misconceptions that exist around the disease. For more information, visit

British Thoracic Oncology Group

The British Thoracic Oncology Group’s (BTOG’s) mission is to support and educate thoracic oncology healthcare professionals, creating a professional community to exchange ideas, information, and innovation and to foster the development of research. The overall aim is to represent the needs of people with thoracic malignancies in the UK and ensure they have equitable access to optimal care.  BTOG’s vision is to contribute to achieving survival rates equal to the best in the world. For more information, visit

Lung Cancer Nursing UK

Lung Cancer Nursing UK (formerly the National Lung Cancer Forum for Nurses) was established in 1998 with the primary objective of providing networking and support for lung cancer specialist nurses. More latterly it has focused on activities such as education and best practice sharing as well as improving understanding of the expertise and professionalism of specialist nurses among the wider clinical community and policy makers. For more information, visit

UK Lung Cancer Coalition

The UK Lung Cancer Coalition (UKLCC) is the UK’s largest multi-interest group in lung cancer. It was set up in 2005 with the founding ambition to tackle poor lung cancer survival outcomes and, specifically, to double five-year survival by 2015, which was effectively achieved. The UKLCC has published numerous milestone reports including ‘25 by 25 – a ten-year strategy to improve lung cancer survival rates’ – calling for a re-doubling of five-year lung cancer survival rates to 25 per cent by 2025. The UKLCC’s membership includes leading lung cancer experts, senior NHS professionals, charities, and healthcare companies with an interest in fighting the disease. For more information, visit


MSD is a trade name of Merck & Co., Inc., with headquarters in Kenilworth, N.J., U.S.A. We demonstrate our commitment to patients and population health by increasing access to health care through far-reaching policies, programmes, and partnerships. Today, MSD continues to be at the forefront of research to prevent and treat diseases that threaten people and animals – including cancer, infectious diseases such as HIV and Ebola, and emerging animal diseases – as we aspire to be the premier research-intensive biopharmaceutical company in the world. For more information, visit


  1. Virtual consultations in the lung cancer pathway – what works for patients and healthcare professionals? Report supported by Roy Castle Lung Cancer Foundation, British Thoracic Oncology Group, Lung Cancer Nursing UK and the UK Lung Cancer Coalition. November 2020. Accessed from 26th November 2020 here:
  2. NHS England and NHS Improvement, Clinical guide for the management of remote consultations and remote working in secondary care during the coronavirus pandemic, 27 March 2020. Available at:
  3. British Medical Association (2020). COVID-19: video consultations and homeworking. Available at:
  4. Figures from Cancer Research UK, accessed Aug 2020 and available at:
  5. Figures from Cancer Research UK, accessed Aug 2020 and available at:
  6. Lung cancer in never smokers: a hidden disease. Peake M et al. Accessed August 2020 at: